Terms & Conditions
Once I have confirmed
that I am able to accept an order, a deposit is required within 7 days
to secure your booking. Until the deposit is received the order is not
confirmed. Deposits are non-refundable and non-transferrable. It is
the customer’s responsibility to ensure the deposit is paid, I do not
always have time to chase.
For orders £10 and under, full payment is required in advance.
weddings and large event orders a £50 deposit is required to secure the
date and the remaining balance is payable 2 weeks before the event.
stands are available to hire, for which prices vary. A refundable
deposit is required to guarantee the safe return of these stands. Stands
should be returned within 1 week of the event.
Cancellation, amendment of orders and refunds
I hope that you will not have to cancel your order, I am aware that
things happen to necessitate this. If you do need to cancel then please
contact me as soon as you can.
Product Description, Quality and Storage
Cupcakes prides itself on baking homemade cakes so we know exactly what
goes in to them. No additives or preservatives. Hey Cupcakes are
therefore unable to make a warranty as to the length of time for which
the cakes will remain fit for consumption. We do however recommend our
cakes are best eaten within 2 or 3 days of receiving them. It is not
recommended they are kept in the fridge or an airtight sealed container
if they are covered with fondant icing.
It is the
responsibility of the customer to keep the cakes in the manner
prescribed by us and those rules prescribed for under Health and Safety
The cakes are baked in a kitchen that handles products containing nuts, dairy, wheat and gluten.
Cupcakes cannot guarantee that the source of raw materials is free from
dairy, wheat and gluten therefore the cakes may not be suitable for a
customer with serious allergies or someone prone to anaphylactic
Hey Cupcakes also cannot guarantee that any
product is nut free, although we keep all nut products sealed and would
not use if advised that the recipient or anyone likely to eat the cake
has a nut allergy. However we cannot guarantee that all ingredients are
produced in nut free environment.
* Whilst I will endeavour to match any design or colour, all cakes are handmade therefore differences may occur.
I reserve the right to use my artistic judgement when designing and
creating your cakes, and may need to adjust your order accordingly.
Any changes to orders must be made at least 1 week before date of
celebration; these will be accommodated if possible at an extra charge.
* I cannot be held responsible for any interference with the completed cake once it has been collected/delivered.
* Once delivered/collected the cake is no longer my responsibility.
Whilst most of the flowers, figures and cake toppers are handmade in
sugar some may contain wires and other non-edible materials. You will
be advised which ones must be removed from your cake before it is cut.
* You are responsible for ensuring that caterers/venues are aware of this fact.